Article img

TMK claims team named market leader in latest Gracechurch survey

Published by:
Topics: Awards Claims & Losses Topical Trends

The Gracechurch 2019 London Market Claims Report has named Tokio Marine Kiln’s (TMK) claims team as the market leader for 2020, based on the company’s exceptional performance in 2019...

Gracechurch based its conclusion on independent research using rigorous metrics and benchmarks, including net service satisfaction, claims service quality, bespoke analysis of service performance ratings and verbatim feedback. TMK achieved the top scores for overall satisfaction, broker favourability, and all ten of the core service attributes relating to claims service. 

 

The Report states: “2019 has seen significant changes in the London Market competitive set. TMK has significantly improved its service and favourability and now leads… Moving to the top slot in the market is highly positive.”

 

TMK’s Head of Claims, Nick Sinfield commented: “Delivering a great service to our brokers and clients by seeing things through their eyes brings about great outcomes for them and is a key part to how we attract and retain business. We are delighted the independent research ranks us as leading the market which is a credit to our claims staff.”

 

See more
See less
Share fluctuations
Enstar Group
219.7
USD
+2.6%
Aon
273.9
USD
+1.5%
Beazley
490.0
GBX
+0.9%
Everest Re
283.7
USD
+1.2%
Aviva
404.7
GBX
+0.8%
Munich Re
230.4
EUR
+1%
Travelers
171.2
USD
+1.2%
The Hanover
148.1
USD
+1.3%
Hiscox
947.8
GBX
+0.2%
Gallagher
164.6
USD
+1%
Chubb
197.9
USD
+0.7%
Marsh & McLennan
156.5
USD
+0.8%
See more
See less
Upcoming events