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Crawford & Company and WeGoLook launch UK services

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  • Topics:
    • Claims & Losses
    • Launches/New Products

New enterprise looks to transform handling of claims...

Crawford & Company and WeGoLook has announced the launch of WeGoLook’s innovative on-demand claims inspection services in the UK.


WeGoLook introduces a revolutionary approach to handling high-frequency, low-complexity claims to the UK. Capitalizing on the advantages of the gig economy, the WeGoLook solution combines an extensive network of independent contractors – known as Lookers® - with an innovative mobile data capture system to provide faster, more cost-effective, on-site inspections of a broad range of underwriting and risk inspections, and incidents including property damage, road-traffic accidents, and ‘slip-and-trip’ type events.


WeGoLook’s Lookers are vetted to conduct precise and timely on-site inspections of particular claims-related incidents and to capture pre-configured data. The WeGoLook app securely collects and consolidates this information which can then be accessed immediately by an underwriter, loss adjuster or other stakeholder. This enables speedier completion of policy underwriting and claims processing and delivers a higher-quality service to policyholders.


WeGoLook operates an on-demand workforce of over 40,000 independent contractors globally and has expanded Looker coverage across the UK.


Robin Smith, chief executive officer of WeGoLook, says: “We are very excited to be launching WeGoLook in the UK as Crawford® works to transform the way claims are handled. Our unique system enables claims teams to get eyes on incidents in record time via our on-demand Lookers, with virtually instantaneous access to captured data to facilitate a speedy claims response. Our service capabilities also extend to self-service applications, document delivery and retrieval, as well as locating salvaged items, to help close out claims quickly and efficiently.”


Clive Nicholls, president, UK & Ireland at Crawford, adds: “We believe that the introduction of the WeGoLook platform to the UK will significantly enhance claims responsiveness and the level of service provided to policyholders. It is another example of Crawford’s commitment to its mission to restore and enhance lives, businesses and communities.


“The platform delivers a high-quality, low-cost approach built on transformational data-capture technology, and capitalizes on the huge potential of today’s gig economy. Through working with WeGoLook, we see a fantastic opportunity to help push forward the ongoing digitalization of claims management as we roll out innovative industry solutions.”


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