Aon enters next phase of Aon United growth strategy by creating consistent client leadership and client service structure
‘Delivering Aon United’ program enables go-to-market across solution lines to deliver best of the fully integrated firm to clients...
Aon plc (NYSE:AON), a leading global professional services firm providing a broad range of risk, retirement and health solutions, is bringing the benefits of its Aon United growth strategy closer to clients around the world with a series of actions that will further strengthen alignment and accelerate momentum across the firm.
Aon is taking steps that will make it easier for every colleague to articulate and deliver the full value of its capabilities and ensure that clients experience the same globally excellent standard of service in each local market.
Aon will accelerate and expand its Delivering Aon United program to set a common standard for client leadership and create client service hubs, powered by its Aon Business Services platform, that will support back and middle-office services across the firm.
"The actions we are announcing today to accelerate Aon United are a direct reflection of the continued momentum we are seeing with clients, our ability to deliver industry-leading innovation and our continued progress towards delivering on our goal of mid-single digit organic growth or greater over the long-term," said Greg Case, Aon’s CEO.
The Delivering Aon United program leverages best practices from around the world to create a common client leadership strategy that will further increase collaboration across solution lines, improve sales effectiveness, strengthen segmentation strategy and make it easier for colleagues to deliver maximum value to clients.
The expansion of client service hubs builds on Aon Business Services’ proven ability to create additional capacity for client-facing colleagues and deliver more effective back and middle-office services to clients.
To support more effective Aon United operations, the firm will also establish a common model for its shared services, including Marketing & Communications, Human Resources, Legal and Finance. This unified approach supports the expansion of Delivering Aon United and Aon Business Services by ensuring operational connectivity across solution lines.
These actions take the firm into the next phase of its Aon United growth strategy and are a powerful next step following the divestiture of its outsourcing business in 2017 and subsequent reinvestments that modernized global infrastructure and created a common technology platform powered by Aon Business Services. Those moves were followed in 2018 by the creation of a single global operating committee and the retirement of the firm’s business unit brands, which created a single, unified Aon brand.
“When we bring the best of the firm to clients, we are unbeatable. These steps are designed to make it easier for each of our 50,000 colleagues in 120 countries around the world to deliver Aon United every day,” Case added.
The firm also is announcing that two leaders have chosen to pursue new opportunities. John Zern, CEO of Health Solutions and North America, Commercial Risk, and Cary Grace, CEO of Retirement Solutions and Head of M&A Integration, are leaving the firm. Aon co-presidents Michael O’Connor and Eric Andersen will absorb their responsibilities, with O’Connor overseeing Health Solutions and Andersen taking on responsibility for Retirement Solutions.
“John and Cary leave a lasting and positive imprint on our firm and I am very grateful for their efforts,” Case said. “As we move forward, we will all benefit from their leadership and the strong teams they have built.”