Claims workforce of the future – London Market
There is currently a focus within the London Market to deliver transformational change within claims, re- defining the customer experience via a new claims operating model...
The Lloyd’s Market Association (LMA) represents the interests of the Lloyd's community, providing professional and technical support to our members. All managing and members' agents at Lloyd’s are full members, together managing a gross premium income of around £26 billion in 2015.
There is currently a focus within the London Market to deliver transformational change within claims, re- defining the customer experience via a new claims operating model...
When InsurTech emerged as a term in 2016 – after a brief debate about whether ‘insurance technology’ was going to be abbreviated to InsTech or InsureTech – it was largely a personal lines phenomenon...
Competitive operating conditions, a series of natural catastrophes, and the UK’s impending exit from the European Union...
This Guide is produced to inform LMA members about London’s processes and related change programmes. It is aimed at individuals with limited knowledge of, and involvement in, these subjects and is high level and non-technical...
Partly because of the lack of directly relevant information, the Joint Hull Committee (JHC) commissioned an independent study to establish the realities of this risk for marine hull underwriters...
Welcome to the latest edition of the LMA Guide to London Market Processing. With work well underway on the London Market Target Operating Model (TOM, see section 4.1), one of the London Market Group’s responses to London Matters (see section 3.1), and the publication of the LMA’s ‘Guide to claims’ this edition of the Guide has been evolved to position current and future change activity within the context of the Target Operating Model (TOM).
Through our work with cyber and technology underwriters, it has become clear that there is a need for market-wide clarity over the use and application of this risk code, which is a complex area of underwriting due to its unusual mix of first and third party coverage...