The Lloyd’s Market Association (LMA) represents the interests of the Lloyd's community, providing professional and technical support to our members. All managing and members' agents at Lloyd’s are full members, together managing a gross premium income of around £26 billion in 2015.

LMA Guide Tto London Market processing, current market processes and related modernisation activity

Welcome to the latest edition of the LMA Guide to London Market Processing. With work well underway on the London Market Target Operating Model (TOM, see section 4.1), one of the London Market Group’s responses to London Matters (see section 3.1), and the publication of the LMA’s ‘Guide to claims’ this edition of the Guide has been evolved to position current and future change activity within the context of the Target Operating Model (TOM).