Insurance Thought Leadership exists to "simplify the complex." The insurance industry is fraught with complexity so our defining vision is to aggregate and deliver best practice solutions from highly respected experts in their field.
There’s more to customer experience strategy than meets the eye — which is why a single, simple phrase can mean trouble for any business...
For too long, the insurance industry has been like the sandhill crane, always looking down for food. It's time to emulate a different bird...
Buying insurance is an act of delaying gratification, like dieting. It's hard--but insurers can nudge customers in the right direction...
On a scale of 1 to 10, the changes that can be realistically expected for insurance transformation in 2020 range between 1 and 2...
It’s safe to assume that the potential of AI technologies is overhyped for the near term but underestimated for the long term...
The right IoT approach will generate knowledge about clients and their risks, which will lead to opportunities for cross-selling and up-selling...
Here are three tips insurers can use to build meaningful relationships with customers via text...
While 8K TVs are intriguing, many other tech products and advancements have important implications for P&C insurance...
Research identifies three factors that differentiate what some people do that allows them to harness failure for success while others simply fail...
Dorian would have upended the industry if it had stalled over Palm Beach, not the Bahamas, with its 185 mph winds and 40 inches of rain...
